Frequently Asked Questions (FAQs) - Zeus and Miles
General questions
- Is your website active?
- As of September 2025...yes.
- For future reference, please check the home page header section. We routinely post the most current information there.
- Where do you mail from?
- Los Angeles, California.
- What kind of hats do you sell?
- The store specializes in vintage hats from different eras, styles, and subject matter. The inventory includes snapbacks, trucker, dad, pillbox, visor, fitted hats, plus others.
- 8000+ clothing items will be posted soon.
- How do I navigate your site?
- You can browse all the hats at once or click on a specific collection from the menu list.
- You can also sort the hats based on your preferences.
- How do you determine the authenticity of your vintage hats?
- Each hat is inspected to verify its authenticity, considering factors like materials, construction, labels, and era-specific details. The history of the hats and their makers is also researched to ensure accuracy.
- What is the condition of your hats?
- The condition of each hat is described in its product listing and photos, including any imperfections.
- Some hats are old new stock.
- Other may show minor signs of wear consistent with their age and previous use.
- Do you offer cleaning services for vintage hats?
- None at the moment.
- Can I request a specific style or era of hat?
- While availability cannot be guaranteed, you are welcome to share preferences, and the store will do its best to help find the perfect vintage hat.
Orders and shipping
- What payment methods do you accept?
- A variety of secure payment methods are accepted, including credit cards.
- Payments options are shown at checkout.
- What are your shipping options and costs?
- Different shipping options are offered, including standard and expedited shipping.
- Shipping costs vary depending on the destination and the shipping method chosen.
- The cost can be viewed at checkout before completing the purchase.
- How long does shipping take?
- Shipping times vary depending on the destination and the shipping method selected.
- Estimated delivery times are available at checkout.
- Do you ship internationally?
- Yes, the store ships worldwide.
- International shipping costs and delivery times may vary.
- Please note that additional customs and duty fees may be charged by your country.
- How can I track my order?
- Once the order has shipped, you'll receive a shipping confirmation email with a tracking number. This tracking number can be used to monitor the shipment's progress.
- What is your return policy?
- Due to the nature of the item, no returns are accepted unless the incorrect item is mailed to you.
- What should I do if my order is damaged or hasn't arrived?
- If an order arrives damaged or hasn't arrived within the expected timeframe, please contact your local postal office as they can provide the best information. You can also contact our customer service team for assistance.
Website and security
- Is your website secure?
- Yes, the website uses industry-standard SSL encryption to protect your personal and payment information.
- Shop with confidence, knowing your data is secure.
- Do you store my payment information?
- Full payment information is not stored on the store's servers.
- Payment details are securely processed by payment gateway providers.
- How can I contact customer service?
- We can be reached through the contact form on the website.
- The goal is to respond to all inquiries within 24-48 business hours.